CGI Credit Guard

CGI Western Canada
Suite 808, 1112 W. Pender Street
Vancouver, BC V6E 2S1

CGI Eastern Canada
Suite 800, 2425 Matheson Blvd. East
Mississauga, ON L4W 5K4


Privacy Policy

C.G.I. Credit Guard Inc. (“CGI”) is committed to the protection and privacy of the personal and corporate information provided to and obtained by the company; and to maintaining the privacy, security and accuracy of the personal and corporate information our office collects which is done in accordance with all applicable legislation and the specific contractual obligations with our clients.

We strive to deploy consistent, rigorous policies and procedures to provide a high level of privacy protection across all our business and services. This privacy policy (the “Policy”) applies only to CGI clients, their referrals, and users of CGI’s website.

Collection and Use of Personal Information

Personal information means information about an identifiable individual.

CGI is committed to providing services in a manner that respects users’ privacy rights.  This Policy applies to personal information that is collected, used, or disclosed by CGI. CGI may use implied consent to collect, use or disclose your information where there is a pre-existing relationship, your express consent has been previously given, or the purpose of using the personal information is reasonably apparent to you.  You may be asked to provide your personal information anytime you are in contact with CGI.  CGI may share this personal information internally and use it consistent with this Policy.  CGI may combine it with other information to provide and improve its services.  You are not required to provide the personal information that is required, but, if you chose not to do so, in many cases CGI will not be able to provide you with services or respond to any queries you have.

If you choose to access CGI’s services, then you agree to the collection, use and disclosure of your personal information as set out in this Policy. CGI will not use or disclose your personal information to anyone except as described in this Policy, or as required by law.

Our Collection of Personal Information

We collect personal information that is reasonably necessary for legitimate business purposes which includes any and all data you provide us with when you: enter into contract with us, register an account with us, update or add your account information, enter our website, fill out our web forms, contact us for support or submit a query, or give us personal information in any other way.  This information will only be used in ways that are consistent with all applicable laws, including, the Personal Information Protection and Electronic Documents Act.

All personal information collected is for the sole use of CGI. If you have provided CGI with personal information and wish to request the deletion of your personal information, please contact us so that we can take the necessary actions to remove the personal information. Please note that our ability to delete personal information may be limited by applicable laws, and that a request for deletion of your personal information may result in our services becoming unavailable to you, or restrict our ability to respond to any queries.

Personal Information we Collect

When you access CGI’s services, we may collect a variety of information including, but not limited to: first name, last name, company, role, mailing address, email address, telephone numbers, contact preferences, device identifiers, IP address, location information, banking information, credit card information, and profile information where the contact is via social media.

Access to Personal Information

You can ask to see your personal information.  If you want to review, verify or correct your personal information, please contact us.  Please note that any such communication must be in writing.

When requesting access to your personal information, please note that CGI may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. If you require assistance in preparing your request, please contact us.

Your right to access the personal information that we hold about you is not absolute.  There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you.  In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.  In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Log Data

Whenever you access CGI services through our website, we may automatically collect data and information (ourselves or through third-party products) which is often referred to as “Log Data.” This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our services, the time and date of your use of the services, and other statistics.  By collecting this information, we get a better understanding of your needs and what services we can develop, improve, market, and provide to you to meet those needs.  Some of the information we automatically collect is necessary for the proper functioning of our services, such as cookies as explained below. All the information we gather helps us understand your preferences and how well our services are functioning so we can continually improve your online experience with us.


Cookies are files with a small amount of data that are commonly used as unique identifiers. For example, when using a web browser, these are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

CGI’s website may use cookies in a variety of ways, including third-party code and libraries that use cookies to collect information and improve their services. Cookies may save your preferences while you are using our services, such as allowing for persistent login on pages and in places that require logging in, and we may use them to provide you with tailored information and tracking as you use our services. Cookies help us, among other things, to determine which areas of our services are popular by tracking hits to those areas, which may in turn allow us or our third-party providers to provide you with targeted information and to improve our services.  By modifying your browser settings, you have the option to either accept or refuse cookies related to your use of that web browser and to know when a cookie is being sent to your device. If you choose to refuse cookies related to our services, you may not be able to use some portions of the services.

Links, Embedded Content, and Buttons

We may keep track of how you interact with links across our services, including our email notifications. We do this to help improve our services, provide information and to be able to analyze aggregate click statistics such as how many times a particular link was clicked on.  Our website may contain links to other websites and now or in the future we may use buttons from other websites and services such as social media websites, and these third-parties may use cookies or other tracking devices to collect and track information about you across the Internet.  In general, you can identify these social media buttons and the companies they represent by their logos.  Several of these third-parties may use cookies or other tracking devices to collect and track information about you over time and across the Internet. We are not responsible for the privacy practices or the content of these other websites or their data collection practices. You should check the privacy policies of these other websites when providing personally identifiable information or to find out what other information they collect from users, whether while on their platform or website or in relation to links, buttons, or embedded media.  We are not responsible for the privacy practices or the content of these other websites or entities or their data collection practices.


In addition to the situations described above, we may use and disclose information in special instances when we have reason to believe disclosing this information is necessary to investigate, identify, contact, or bring legal action against someone who may be causing injury to or interfering with our rights or property, other services users, or anyone else. We may disclose information when required by law, if ordered or otherwise required by a court of law, arbitrator, or other similar proceeding or the rules governing such a proceeding, for government investigations, with government agencies if required by law, to exercise, establish, or defend our rights, to protect your vital interests, and when we otherwise believe in good faith that any applicable law requires it.


We caution users of CGI’s website that internet communications are inherently vulnerable to interception, use, and/or alteration by person(s) other than the intended recipient(s). While CGI has implemented certain safeguards to reduce this risk, internet transmissions are still vulnerable. If you choose to use CGI’s website services, you do so at your sole risk.

Changes to This Privacy Policy

CGI reserves the right to amend this Policy from time to time without further notice and encourages you to refer to this Policy regularly. ​Any changes are effective immediately after they are posted on this page. By using CGI’s website, you are consenting to the contents of the then-current Policy, and your continuing access or use of the website after any changes constitutes your agreement to those changes. If you do not agree with this Policy, please do not use CGI’s website.


We retain your personal information only as long as it is reasonable to fulfill the purposes for which the personal information was collected or due to government regulation, legal or business purposes.

Privacy Questions

If you have any questions concerning this Policy, please contact our Privacy Officer at 1-844-285-0755 extension 201.